RETURNS

FREE RETURNS

We want you to be fully satisfied with every product that you purchase from Tumi.hk. If you are not satisfied with a product that you have purchased, you may return it within 7 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned.

CREDIT

You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.

Credit for gift returns will be issued to the original purchaser.

RETURN POLICY - FULL PRICE STORES AND OUTLET STORES

Unfortunately, we do not accept return for purchase in our full price stores and outlet stores.

RETURN PROCESS

You can place your return request through our TUMI Customer Service, we will provide you the detail & required information to return the product(s). Product(s) which is not purchased from www.tumi-hk.com does not applicable for return/refund. Return without confirmation from TUMI Customer Service will not be accepted.

PRODUCTS, CONTENT AND SPECIFICATIONS.

All features, content, specifications, products and prices of products and services described or depicted on this Web site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. TUMI Asia Ltd ("TUMI" or “we”) makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

PRICE & DELIVERY CHARGES

Unless specify, all retail price on our webpage and quotation from our customer service are all based on Hong Kong Dollar (HKD), and does not include delivery charges. TUMI reserves the right to update the retail price & delivery charges anytime without prior notice. Delivery fee will not be shown on the product retail, but will be shown into the total amount before your order is placed.

TUMI Customer Service e-mail: service.hk.tumi@tumi.com
TUMI Cusomter Service Hotline: (852) 800 961 974