TUMI, warranty

Yes, your wheeled luggage is covered by a Five-Year Limited Warranty.
Your warranty begins with a First-Year Worry-Free Warranty in which TUMI covers shipping to and from the repair center. Your First-Year Worry-Free Warranty covers functional or structural failure due to wear and tear (excluding aesthetical damage), manufacturing defects, workmanship issues and damage caused by airline and other transit mishandling.
Following your first year of ownership, airline and transit damages are no longer covered and you are responsible for shipping your wheeled luggage to TUMI. You may also bring your wheeled luggage to your local TUMI store. TUMI will cover return shipping costs to ship your product back to you. If the TUMI team cannot repair your item in-store, we will send it to our repair center and cover any processing fees incurred. However, if you choose to send your TUMI product from your home for repair, you will be responsible for any processing fees that may apply. TUMI will cover return shipping costs to ship your product back to you if your repair falls under our warranty coverage. Gift cards, personalized products, including monogrammed, embroidered and TUMI Accents are final sale.

Functional and structural failure resulting from manufacturing defects, workmanship issues, wear and tear (except aesthetical damage), airline and transit mishandling are covered under our First-Year Worry-Free Warranty. After the First-Year Worry-Free Warranty, and within the remainder of the warranty period, damages resulting from airline and transit mishandling are no longer covered. Cosmetic failure such as scratches, dents, stains, tears, creases, incidental or consequential losses and damage due to misuse and abuse are not covered.

Yes, your TUMI backpacks, body-worn bags and handbags are covered under our Five-Year Limited Warranty. This includes, but is not limited to, backpacks, messenger bags, laptop bags, crossbody bags, briefcases, duffels, satchels, slings, waist packs, tote bags, mini bags, hobo bags and sport bags.

Travel accessories and small bags, pouches and small leather goods receive a Two-Year Limited Warranty. This includes, but is not limited to wallets, card cases, passport covers; and travel accessories such as small bags, bags used within another bag , electronics, eyewear, outerwear, toiletry kits, cosmetic bags, dopp kits, packing cubes, luggage covers, luggage straps, monogram danglers, key fobs, mirrors, watch cases, cigar cases, umbrellas, travel kits, packs and pouches.

Functional and structural failure resulting from manufacturing defects, workmanship issues, wear and tear (except aesthetical damage), airline and transit mishandling are covered under our first year worry free warranty. After the First-Year Worry-Free Warranty, and within the remainder of the warranty period, damages resulting from airline and transit mishandling are no longer covered. Cosmetic failure, such as scratches, dents, stains, tears, creases, incidental and consequential losses, and failure due to abuse are not covered.

Yes, your TUMI leather body-worn bags are covered under our Five-Year Limited Warranty. As you travel around the globe, each scratch and scuff becomes a testament to your adventures. Embrace the patina and romance of travel, knowing that TUMI’s promise of quality and care will accompany you for years to come.

Yes, wallets, card cases and passport covers are covered under our Two-Year Limited Warranty.

Travel accessories and small bags, pouches and small leather goods receive a Two-Year Limited Warranty. This includes wallets, card cases, passport covers; and travel accessories such as small bags, bags used within another bag, electronics, eyewear, belts, toiletry kits, cosmetic bags, dopp kits, packing cubes, luggage covers, luggage straps, monogram danglers, key fobs, mirrors, watch cases, cigar cases, travel kits, packs and pouches.

Consumables such as men's and women's fragrance, candles, lotions, wellness products and product cleaners, however, are not covered by the TUMI Warranty.

Aluminum and titanium cases are strong, premium and sophisticated materials for luggage and bags. They display a unique style and elegance through the characteristics of the metal. Aluminum and titanium products will scratch and nick over time but will still provide protection for your content. Each mark is a memento of places explored, while our support is here to help your bag remain resilient.

Yes, aluminum and titanium wheeled luggage and trunks are covered under our Five-Year Limited Warranty. Cosmetic damage, such as scratches, dents, stains, tears, wear and tear, incidental and consequential losses and damage due to abuse are not covered.

Aluminum and titanium bags are covered under our Five-Year Limited Warranty. This includes the Backpack, Minaudiere, Compact Sling and Briefcase. Cosmetic damage, such as scratches, dents, stains, tears, wear and tear, incidental and consequential losses and damage due to abuse are not covered.

Yes, aluminum and titanium accessories are covered under our Two-Year Limited Warranty. This is limited to non-wheeled luggage and non-body worn bags such as the Watch Case, Cigar Case and the titanium Flask. Cosmetic damage, such as scratches, dents, stains, tears, wear and tear, incidental and consequential losses, and damages due to abuse are not covered.

Yes, a receipt is needed as proof of purchase. It demonstrates your warranty coverage and serves as proof that your purchase was made by an authorized TUMI retailer. If your TUMI purchase is a gift, please give the recipient a gift receipt.

Please note, in Hong Kong, Macau, Mainland China, Japan and Korea, a TUMI Tracer® number is not valid as proof of purchase. You will need the original store receipt to validate purchases from an authorized TUMI retailer.

If you purchase your item as a gift, please request a gift receipt for warranty purposes.

We train our TUMI owned store associates with the exception of airport stores and provide them with the tools to perform select repairs on-site. We engineer our products for longevity, considering the need for repairs. Our associates can perform simple repairs such as replacing wheels, telescoping handles and zipper pullers in-store, allowing you to get back on the road as quickly as possible. For more complex repairs, an associate will send your product to our service center for further review and assessment. Please don't hesitate to contact our team if you have any questions!

Schedule an in-store Repair Evaluation here and our team will assess how best to repair your TUMI.

TUMI Tracer® is a unique serial code built into nearly every piece of TUMI luggage, bags, and selected accessories. Registering your Tracer ID verifies the authenticity of your product, as the code cannot be duplicated and links your product directly to you. Like a fingerprint, it provides detailed information about your item.

If you hit a bump in your journey, your Tracer ID first serves as proof of ownership, allowing our team to quickly access product information, providing you with efficient support and in select instances may be used in lieu of a, receipt or gift receipt to validate your warranty coverage. Your Tracer ID helps us help you get back on the road without missing a beat. Please see our TUMI Tracer® registration page for more details.

Register your TUMI Tracer® number here.

Absolutely. We have many customers with well-traveled bags that are more than five years old, who have had their bags refurbished or repaired. We offer responsive service and high-quality repairs and refurbishment at a cost. If we are unable to repair your bag, our Customer Service team will assess the case and recommend suitable alternatives based on the product’s condition.